Terms of Service — Schedule N (Nexus Tuition Payments)
Effective: October 12, 2025
Controller: Spark Tech Hub Ltd. (operating as Oneremit)
Applies to: Nexus tuition payments and related features on nexus.oneremit.co
1) Service description
Nexus lets students, parents/sponsors, and approved agents pay tuition and related school fees by bank transfer, see the landed amount the institution will receive, and track delivery. No account is required; access is via a single-use, time-limited magic link.
2) Eligibility & acceptable use
You must be 18+ and use Nexus only to pay legitimate tuition/fees to recognized educational institutions. You agree not to use Nexus for prohibited purposes (sanctions evasion, unlawful activity, third-party payments without disclosure, or unrelated goods/services).
3) Quotes, FX and totals
We display an indicative quote showing (a) the institution’s landed amount, (b) your total in your local currency (including any FX spread), and (c) an estimated delivery time. The quote is not final until your funds are received and matched with your payment reference. If rates move materially before receipt, we may re-quote and request your confirmation before processing.
4) Payment method; references
Nexus supports bank transfer only. You must include the provided payment reference (e.g., NXS-259-102-7). Missing/incorrect references may delay posting or require manual reconciliation.
5) Settlement window & tracking
Most payments complete within 24–48 hours on business days. Timing can vary due to sending/receiving banks, compliance reviews, cut-off times, and school posting cycles. You can track status and download a receipt in Nexus.
6) KYC/verification & holds
We may request identity, address, and tuition documentation; we may screen against sanctions/PEP lists and monitor transactions. We may pause or decline a payment to comply with law or manage risk, and will notify you where permitted.
7) Refunds & cancellations
If a transfer is still processing, contact support to request cancellation; if feasible, we’ll stop and refund. Refunds (including overpayments) are made to the original payer and original funding account. If funds have already been credited to the institution, refunds require school authorization. Amounts may differ due to FX changes, if applicable. Record-keeping and AML checks apply to refunds.
8) Limits & compliance
Transaction and frequency limits may apply; larger transfers can require additional verification or source-of-funds evidence. We may reject or reverse transactions that violate this Schedule or law.
9) Fees
We show one total upfront before you pay (no hidden fees).
10) Communications
Operational emails (e.g., magic link, status, receipts) come from a no-reply address with Reply-To support@oneremit.co. Keep your email secure; magic links are single-use and expire.
11) Liability; law; disputes
Liability limits, governing law (Ontario) and dispute resolution (ADR Chambers expedited arbitration) are as in the master Terms. Nothing in this Schedule limits rights that cannot be excluded by law.
